Last Updated on Thursday, 24 September 2026, 21:38 by Writer
One Communications’ mobile data and fibre internet services were fully restored early Thursday morning after technicians repaired a section of the company’s fibre network infrastructure that was damaged by a private company not associated with the telecoms provider, the company said.
“Upon identifying the issue, technical teams immediately initiated restoration efforts and implemented network rerouting measures to minimize customer impact. Services were restored at a reduced capacity approximately one hour after the incident, with temporary full restoration achieved at 12:05 AM,” One Communications said in a statement.
One Communications said the Internet outage began at 3:16 Wednesday afternoon when the unnamed private company conducting construction works along Carifesta Avenue damaged a critical section of the company’s fibre network infrastructure, affecting both mobile data and fibre internet services.
The company said it planned to fix the cable permanently without causing a major disruption to internet services.
“While services have been restored, the damaged cable remains in a temporary configuration. Engineering teams are currently assessing the most appropriate window to complete a permanent repair while minimizing any potential impact on customers and businesses,” said One Communications.
Abraham Smith, Chief Executive Officer of One Communications, thanked the Government of Guyana and the company’s technical teams for their support throughout the incident.
“I would like to express our sincere appreciation to the Office of the Prime Minister, the Telecommunications Agency, and Minister Juan Edghill for their support and engagement throughout the restoration process. We are also deeply grateful to our engineers, technicians, and operations teams who worked tirelessly through the night to restore services as quickly and safely as possible. Their dedication, professionalism, and commitment were instrumental in returning our customers to service.”
Jasmin Harris, Community and Government Relations Manager at One Communications, emphasised the importance of protecting critical telecommunications infrastructure.
“Our telecommunications network spans communities and businesses throughout Guyana, with critical infrastructure located both above and below ground. Damage to these facilities can result in widespread service disruptions affecting thousands of customers. We encourage all contractors, developers, and individuals planning excavation or construction work to contact us before digging so that these assets can be properly identified and protected.”
For asset location and infrastructure inquiries, the company encourages persons and organizations to email plannedworks@onecommgroup.com or contact 0777 before commencing excavation or construction activities.
One Communications said telecommunications infrastructure is critical to modern life, supporting personal communications, businesses, financial services, healthcare, education, government operations, and emergency communications.
Protecting this infrastructure is essential to national resilience, public safety, and economic stability, the company added.
As a long-standing partner in Guyana’s development and digital transformation, One Communications says it remains committed to delivering reliable connectivity that supports economic growth, business operations, and communities across the country.
One Communications thanked its customers, business partners, and stakeholders for their patience and understanding during the restoration effort and remains committed to strengthening and protecting the infrastructure that keeps Guyana connected.
